Refund policy

Last updated: October 21, 2026

Every Ananci piece is made to order. Your hoodie, crewneck, tee or hat is printed or embroidered for you after you order it, which is why we handle returns a little differently from stores that hold stock.

What we cover

If your order arrives damaged, defective, misprinted or is not the item or size you ordered, we will replace it or refund you in full at no cost to you. Email info@ananciweb.com within 14 days of delivery with your order number and a photo of the problem. You do not need to send the item back unless we ask.

What we can't take back

Because each piece is made for you, we can't accept returns or exchanges for change of mind or for the wrong size choice. Please check the size chart on each product page before you order. If you're between sizes, email us and we'll help you choose.

Gift cards and items bought in a final sale are not refundable.

Cancelling an order

You can cancel within 24 hours of placing your order for a full refund. After that, production has usually started and the order can't be cancelled.

How refunds are paid

Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to show it. If you prefer, we can issue store credit instead.

Lost or late orders

If tracking shows no movement for 10 business days, or your order hasn't arrived 30 days after it shipped, email us and we'll find it or send a replacement.

Contact

For anything about returns or refunds, email info@ananciweb.com with your order number. We reply within 1 to 2 business days.