At Ananci Inc., we are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange. Please review our return policy below.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
Returns must be initiated within 14 days of the delivery date.
Items purchased during a final sale or clearance event are not eligible for return.
Custom or personalized items cannot be returned or exchanged unless they are defective or incorrect.
2. How to Initiate a Return
To request a return, please follow these steps:
Contact Us: Email our support team at info@ananciweb.com with your order number and the reason for the return.
Approval: Once your return is approved, we will provide a return authorization number and instructions.
Ship the Item: Pack the item securely and ship it to the address provided. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Processing Time: Once we receive the returned item, please allow 5-7 business days for processing. You will be notified via email once your return has been processed.
3. Refunds & Store Credit
Approved refunds will be issued to the original payment method within 7-10 business days after processing.
Store Credit Option: If you prefer, we can issue a store credit for the value of the returned item.
Shipping Fees: Original shipping costs are non-refundable unless the return is due to our error.
WE will not allow Klarna for gift-card purchases because this cannot be supported.
4. Exchanges
We only offer exchanges for defective or incorrect items. If you received a damaged or incorrect product, please contact us within 7 days of delivery at [your email] with photos of the item.
5. Non-Returnable Items
The following items cannot be returned or exchanged:
Final sale, clearance, or promotional items
Gift cards
Custom-made or personalized items
Worn, washed, or damaged products (unless defective upon arrival)
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@ananciweb.com with your order number and photos of the product. We will arrange a replacement or issue a full refund at no additional cost.
7. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please:
Check your bank or credit card statement.
Contact your payment provider, as processing times may vary.
If you still need assistance, reach out to us at [your email].
8. Contact Us
For any questions or concerns regarding our return policy, please email us at info@ananciweb.com or visit our website at https://ananciweb.com/ Thank you for shopping with Ananci Inc.!
**Ananci Inc. Terms and Conditions**
**Effective Date:** February 14, 2025
**1. Introduction**
Welcome to Ananci Inc. By accessing our website (https://ananciweb.com) and purchasing our products, you agree to these Terms and Conditions. Please read them carefully.
**2. General Terms**
- You must be at least 18 years old to use our services.
- By placing an order, you agree to provide accurate and complete information.
- We reserve the right to refuse service to anyone for any reason at any time.
**3. Orders and Payments**
- All prices are listed in USD and are subject to change without notice.
- We accept payments via credit/debit cards, PayPal, Klarna, and Apple Pay.
- Once an order is placed, you will receive an email confirmation.
- Ananci Inc. reserves the right to cancel any order for reasons including but not limited to product availability, errors in pricing, or suspected fraud.
**4. Shipping Policy**
- We offer free standard shipping on orders over $100 within the U.S.
- Orders are processed within 1-2 business days.
- Delivery times range from 3-7 business days, depending on your location.
- Tracking information will be provided once your order is shipped.
**5. Return and Refund Policy**
- You may return items within 14 days of delivery for a full refund or exchange.
- Items must be unused, in their original packaging, and include proof of purchase.
- Refunds will be processed within 7-10 business days after we receive your return.
- To initiate a return, contact us at support@ananciweb.com.
**6. Intellectual Property**
- All content on our website, including text, images, and logos, is the property of Ananci Inc. and protected by copyright laws.
- You may not use our intellectual property without written consent.
**7. Limitation of Liability**
- Ananci Inc. is not responsible for any indirect, incidental, or consequential damages arising from your use of our services.
- Our total liability for any claim arising from your use of our services is limited to the amount paid for the products purchased.
**8. Privacy Policy**
- Your privacy is important to us. Please review our Privacy Policy for details on how we collect and use your information.
**9. Changes to Terms and Conditions**
- Ananci Inc. reserves the right to update these Terms and Conditions at any time without prior notice.
- Continued use of our services after changes are posted constitutes your acceptance of the new terms.
**10. Contact Information**
- For any questions or concerns, contact us at info@ananciweb.com.
Thank you for choosing Ananci Inc.!
